Shipping policy

Shipping Policy

Thank you for choosing our digital art business for your creative needs. We strive to provide you with a seamless and reliable shipping experience. Please review our shipping policy below for information regarding shipping destinations, delivery times, and other important details.

  1. Shipping Destinations: We currently offer shipping to addresses within Canada and the United States. Please note that some remote areas may have limited delivery options or longer transit times.

  2. Processing Time: Once your order is received, please allow 1-3 business days for processing before the shipment is prepared. During peak seasons or promotional periods, processing times may be slightly longer, but we will strive to fulfill orders as quickly as possible. (For CUSTOM DIGITAL PRINTS please be advised that a proof of your order will be sent before your canvas, if purchased, will be processed and shipped. Processing Time for Customs is 6-8 weeks.)

  3. Shipping Methods and Estimated Delivery Times: We offer standard shipping options for all our products, including stickers, necklaces, and canvases. The estimated delivery times are as follows:

    • Canada: 7-14 business days
    • United States: 7-14 business days

    Please note that these are estimated delivery times and are subject to change due to unforeseen circumstances, such as customs delays or extreme weather conditions. We will provide you with a tracking number once your order has been shipped so you can track the progress of your shipment.

  4. Shipping Costs: Shipping costs will vary depending on the weight, size, and destination of your order. The shipping cost will be calculated and displayed at the checkout before you confirm your purchase. We may offer free shipping promotions from time to time, so please stay updated by visiting our website or subscribing to our newsletter.

  5. Customs and Duties: For international shipments, customs duties, taxes, and any other import fees may be applicable. These charges are the responsibility of the recipient and may be collected upon delivery. Please familiarize yourself with the customs regulations of your respective country to avoid any unexpected fees.

  6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the respective shipping carrier's website.

  7. Order Issues and Returns: If you encounter any issues with your order, such as damaged or missing items, please contact our customer support within 7 days of receiving your package. We will work with you to resolve the issue promptly. For returns and refunds, please refer to our Return Policy for detailed instructions.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications will be communicated through our website or other appropriate channels.

If you have any further questions or need assistance with your shipment, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a positive shipping experience.

Thank you for choosing our digital art business. We appreciate your support!

Sincerely,

EPC Shipping Department